Refunds & Returns

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our clinic or website, then please call 028 9693 0183 within 30 days of receiving your order and we will be happy to arrange a refund or exchange. Products purchased in store can be returned back to the store, with proof of purchase within 30 days for a refund or exchange. If you're dissatisfied with our proposed resolution for any reason, you can raise a complaint with the EU's Online Dispute Resolution website.

Please contact our friendly team on 028 9693 0183 who will be happy to assist you further.

Products purchased in the clinic can be returned back to the clinic, with proof of purchase, within 30 days for a refund or exchange.

You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. Please be aware that orders are processed on the same day, as soon as payment is made. For more information, Please contact our team by sending us a private message on Facebook or Instagram; or call us on 028 9693 0183

You also have the statutory right to withdraw from the order at any time after it has been despatched, but no later than 7 working days after the day you receive the product. Please contact our team by sending us a private message on Facebook or Instagram; or call us on 028 9693 0183